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Cancellation of Train Ticket – Refund of Fare New Rules Effect from 12.11.2015

05/11/2015 By Train News Leave a Comment

Cancellation of Train Ticket – Refund of Fare New Rules Effect from 12.11.2015

GOVERNMENT OF INDIA (Bharat Sarkar)
MINISTRY OF RAILWAYS (Rail Mantralaya)
RAILWAY BOARD (Rail Bhavan) 

No. TCII/2003/2015/Refund Policy/1

New Delhi, dated 05.11.2015

The General Managers,
All Indian Railways.

Sub: Amendments in the certain provisions of Refund Rules-Comprehensive Refund Rule.

1.Amendments in the certain provisions of Refund Rule have been made and Comprehensive Refund Rule shall be notified through Gazette Notification. A copy of the draft gazette notification in Hindi as well as in English version is enclosed and the same have also been uploaded under the head Commercial Circular on Indian Railways website www.indianrailways.gov.in

2. This will come into effect from 12.11.2015

3.The changes in the refund rule wherever required should be carried out in manual ticketing system and in PRS, UTS, SPTMs etc.

4. Special arrangements should be made to ensure that necessary instructions and the revised refund rules should reach the staff well in time. Steps should also be taken to ensure that the staff fully understand these changes in the refund rule and implement them properly.

5.Wide publicity should be given through media at regular intervals and the same may also be displayed prominently at all stations at booking/reservation counters. Action should also be taken to make changes in Passenger Information Systems at all places including Enquiry office etc.

In case of any disparity in English and Hindi version, the English version shall prevail.

sd/-
(Vikram Singh)
Director (Passenger Marketing)
RailwayBoard.

 

 

GOVERNMENT   OF INDIA

MINISTRY OF RAILWAYS

(RAILWAY BOARD)

NOTIFICATION

New Delhi, dated the,  —-11-2015.

  1. S. R—-(E).— In exercise of the powers  conferred  by  sub-section   (1), read with clause  (b) of sub-section   (2) of section  60 of the Railways  Act,  1989 (24 of 1989) and in supersession   of  Railway   Passengers   (Cancellation   of  tickets  and  refund   of fare)  Rules, 1998, except  as respect  things  done  or omitted  to be done  before  such  supersession,  the Central Government  hereby makes the following  rules, namely  ;-
  2. 1. Short title and commencement-

 (l)   these     rules    may    be    called    the    Railway Passengers  (Cancellation   of Ticket and Refund  of Fare) Rules, 2015.

  (2)  They shall come into force on the 12th  day of November,  2015.

2. Definitions. –  In these rules, unless the context otherwise requires, –

(a)  “ARP” means  advance  reservation  period  up to which  a reserved  ticket  can be booked for a future                        journey  date;

(b)  “authorised  agent”  means  a person  authorised  by a railway  administration   to    issue reserved or           unreserved  tickets  and  to cancel reserved  tickets;

(c)  “clerkage”  means  a charge levied  by a railway  administration  for the clerical  work rendered by it in the refund  of fares;

(d)  “confirmed  ticket”  means  a ticket on which a berth or seat  has been confirmed; (e)   “destination  station”  means  the station for which the ticket has been issued;

(f)   “fare”  includes  basic  fare,  supplementary   charge  on superfast  trains,  reservation  fee  and other applicable  miscellaneous   charges;

(g)  “RAC  ticket”   means  Reservation   Against  Cancellation   ticket  on  which  a  seat  has  been reserved  against  requisition   for a berth  and a berth  may  be subsequently  provided  against cancellation,  if any;

(h)  “railway  ticketing  centre”  means  a place where  reserved  or unreserved  tickets  are issued by railway  employee  or through  an authorised  agent;

(i)   “reservation    fee”   means   the   charge,   in   addition   to   the   fare,   levied   by   a  railway administration  for the reservation  of a berth or seat;

(G)    “reserved  ticket”  means  a journey  ticket  011 which  a berth or seat has been reserved;

(k)  “station”  means  a railway  station  and includes  other  reservation  office or railway  ticketing centre in the same city;

(l)  “station  master”  means  a railway  employee,  by whatever  name  called,  having  overall charge of a railway  station  and  includes  any other  railway  employee  authorised  to grant refund  of fare at a station;

(m) “ticket”  means  a single journey  ticket  or any  half or return  ticket  but  does not include  a season ticket,  an Indrail  Pass ticket  or a  special  ticket for a  reserved  carriage  or a  tourist car or saloon,  or a special train;

(n)  “TDR”  means  ticket   deposit  receipt  issued  to  the  passenger   in  lieu  of  the  surrendered ticket,  at the  station  where  the ticket  has been  surrendered   by the passenger  or in case of ticket booked through  internet, the ticket deposit receipt filed online;

(0) “tatkal  ticket”  means  a ticket  with  shorter  advance  reservation   period,  issued  to  meet the requirements  of those passengers  who have to (Travel at short notice;

(p)   “Unreserved ticket” means a ticket in which no reservation has been made;

(q)   “wait-listed ticket” means a ticket on which no berth or seat has been allotted.

3. Station master  to refund  fares.  – 

(1) Subject  to the other  provisions   of these  rules,  every refund  of fare on unused  unreserved  ticket  shall,  when  such  ticket  is presented  for refund of fare to the station master  of ticket issuing  station,  be granted  by such station master after verifying  the genuineness  of the ticket from the record of the station.

(2)   Subject  to the  other  provisions   of these  rules,  every  refund  of fare  on  confirmed  tickets, RAe tickets  and wait-listed  tickets  shall, when such tickets  are presented  for refund of fare to the station master  of ticket issuing  station, be granted  within the time limits prescribed  in. these  rules,  by  such  station  master  after  verifying  the  genuineness   of the tickets  through computer  or from the record  of the station:

Provided  that-

(a)   in case of tickets  which  were   issued  for travel  from  a station  other than the ticket  issuing station, refund of fare shall be admissible  at-

(i)   the ticket  issuing  station,  if the ticket  is surrendered  before  the scheduled  departure  of the train from the station  from where the ticket is valid for travel;  and

(ii)  the  journey    commencing    station,   if  the   ticket  is  surrendered    within   the  time  limits prescribed  in these  rules;  and

(b)  refund of fare may  also  be granted  by the  station  master  of a station  other  than the ticket issuing  station and journey  commencing  station subject to the conditions  that ~

(i)   the ticket  is surrendered   for refund  of fare  during  working  hours  of the reservation  office and before  the preparation   of reservation  chart,  of the concerned  train,  for the station from where  the ticket is valid; and

(ii)    the genuineness  of the ticket  and its particulars  are verifiable  at the refund  granting  station through  computer  or from record  of the station.

4. Levy of c1erkage.  –

Subject  to    the  other  provisions  of these  rules,  the  station  master shall levy  a clerkage  charge  per passenger  for cancellation  of unreserved,   wait-listed  and RAe  tickets  at the rate of rupees  thirty  for second  class unreserved  ticket  and rupees  sixty for second class reserved  ticket  and other classes.

5. Refund on  cancellation    of  unused   unreserved   tickets.   –

If  an  unreserved   ticket  is presented  to the station  master  for cancellation,   the refund  of fare  shall be made  on every such ticket after deducting  the clerkage-

(i)  if the ticket is presented  for cancellation  within three hours of the issue of tickets;

(ii)  in case  of tickets  issued  in advance,  if the ticket  is presented  upto  2400  hours   of the day preceding  the day of journey.

6. Refund on  cancellation   of unused  reserved  tickets.-   

(1) Subject  to the provisions  of these  rules,  if a confirmed  ticket   is presented  by the passenger   or his representative   to a station   master    for   cancellation,    the   refund   of  fare   shall   be   made   after   deducting cancellation  charges  from the fare as follows:-

(a)   if the  ticket  is  presented   for  cancellation   more  than  forty-eight   hours  in  advance  of the scheduled  departure   of the  train,  a minimum   per  passenger   cancellation   charge  shall  be deducted  at the  flat rate  of rupees  two hundred  and forty  for air conditioned  first class or executive  class,  rupees  two  hundred  for  air  conditioned-II    tier  or first  class,  rupees  one hundred  and eighty  for air conditioned  III-tier  or III-economy  or air conditioned  chair car, rupees one hundred  and twenty  for sleeper  class and rupees  sixty for second  class;

(b) if the ticket  is presented   for cancellation  between  forty-eight  hours  and upto twelve  hours before the scheduled  departure  of the train, the cancellation  charge shall be twenty-five  per cent. of the fare subject  to the minimum  of the cancellation  charge referred  to in clause (a);

(c) if  the  ticket   is  presented    for  cancellation    within   twelve   hours   before   the  scheduled departure  of the  train  and  upto    four   hours  before  the  scheduled   departure  of the train irrespective  of distance,  the cancellation  charge  shall be fifty per cent. of the fare subject to the minimum  of the cancellation  charge referred  to in clause (a);

(d) the passenger  may  get the ticket  cancelled  from  any Passenger  Reservation   System  (PRS) counters  or designated  current  counters;

(2)  No  refund  shall  be granted  on the confirmed  ticket  after  four hours  before  the  scheduled departure  of the train.

(3)    In  case,  on  a  party  ticket   or  a  family  ticket  issued  for  travel   of  more  than  one passenger,  some passengers   have  confirmed  reservation  and others  are on RAe or waiting list,  full  refund  of  fare,  less  clerkage,   shall  be  admissible   for  confirmed  passengers  also subject  to  the  condition   that  the  entire  ticket  is  surrendered   for  cancellation   upto  thirty minutes  before the scheduled  departure  of the train.

7. Refund on cancellation   of Unused RAC  or wait-listed  tickets.  – 

(1) Where  a RAC  ticket or wait-listed   ticket   is  presented   for  cancellation,   the  refund   of  fare  shall  be  made  after deducting  the clerkage  if the ticket  is presented  for cancellation  upto thirty minutes  before the scheduled  departure  of the train irrespective  of the distance.

(2)  The passenger  may  get the RAC  ticket  or wait-listed  ticket  cancelled  from  any Passenger Reservation  System(PRS)  counter  or designated  current counter,

(3)  No refund  of fare  shall  be granted  on RAC  ticket  or wait-listed  ticket  after thirty  minutes before the scheduled  departure  of the train.

(4)  In case no facility  of cancellation  ofRAC   ticket or wait-listed  ticket  issued  through  PRS is available  at the station  originating  the journey  for night trains  leaving  between  2100 hours and  0600  hours  (actual   departure),   the  refund  of fare  shall  be  admissible   at the  station within first two hours  after the opening  of reservation  office.

(5)  In remote  and  hilly  areas  as identified by the Zonal  Railways,  with the prior  approval  of the General  Manager  and printed  in the time table,  for night  trains  leaving  between  1900 hours and 0600 hours  (actual departure),  the refund  shall be admissible  at the station within first  two  hours  after  the  opening   of  reservation   0n  booking   office,  in  case  there  is no reservation  counters  or booking  office or current counters  available  in that area.

(6)  Where  confirmed  reservation  has been provided  to RAC  or wait-listed  ticket  holder  at any time  upto  final  preparation   of reservation  chart,  such ticket  shall  be treated  as a reserved ticket and cancellation  charge  shall be payable  in accordance  with rule 6.

8,   Refund  on  cancellation   of tickets  booked  through  internet 

(i  and  e-tickets)   .- (1) The  e- tickets  shall be  cancelled  through   internet  and the refund  of fare  shall  be credited  to the account  from which  booking  transaction  took place,  after deducting  the applicable  charges and  in  case   of  i-tickets,   the  ticket   shall  be  cancelled   at  the  reservation   counter   and thereafter  on  online  application,  refund  due  shall  be credited  to the  account  from  which booking  transaction  took place,

(2)   In case  of a confirmed   ticket  booked  through  internet,  refund  of fare  shall  be granted  in accordance  with rule 6.

(3)  In  case  of  RAC   tickets   booked   through   internet,   refund   of  fare  shall  be  granted  in accordance  with rule 7.

(4)  In  case  of  e-tickets   booked  through   internet  (confirmed   or  RAC),  such  tickets   shall  be cancelled  online  or online  TDR  shall be filed within the time  limits prescribed  under these rules for obtaining  refund.

(5)  In case of wait-listed   e-tickets  on which  status of all the passengers  is on waiting  list even after  preparation    of  reservation    chart,   names   of  all  such  passengers   booked   on  that Passenger  Name  Record  (PNR)  shall  be dropped  from the  reservation  chart  and refund  of  . fare shall be credited  to the account  from which booking  transaction  took place  after deducting  clerkage  and in case of wait-listed  i-tickets,  such tickets  shall be cancelled  at the computerised    Passenger    Reservartion    System   (PRS)   counter   within   the  time   limits prescribed  under  these  rules  and  thereafter  refund  can  be claimed  online  and  the refund shall be credited  to the account  from which  booking  transaction  took  place,  in accordance with rule 7.

(6)  (i)  In  case,  on  a party  e-ticket  or  a  family  e-ticket  issued  for  travel  of  more  than  one passenger,  some passengers  have confirmed  reservation  and others  are on RAC  or waiting list, full  refund  of fare,  less  clerkage,  shall  be admissible   for  confirmed  passengers  also subject  to the  condition  that  the ticket  shall  be cancelled  online  or  online  TDR  shall be filed for all the passengers  upto thirty minutes  before the scheduled  departure  of the train.

(ii)  In case of party  e-ticket  or family e-ticket  issued for travel of more than one passenger, some passengers  have  confirmed  reservation  and others  are on the list of RAC  or waiting list, then  in case  of passengers  on RAC  or waiting  list not travelling,  a certificate  shall be obtained  from the ticket  checking  staff to that effect  and refund  of fare shall be processed online through  TDR,  indicating  the details  of the certificate  issued  by ticket  checking  staff and the online  TDR  shall be filed upto  seventy-two  hours  of actual  arrival  of the train at passengers’   destination   and the original  certificate  issued  by the ticket  checking  staff shall be sent through  post  to  Indian  Railway  Catering  and Tourism  Corporation   (1RCTC), and the fare shall  be refunded  by Indian  Railway  Catering  and Tourism  Corporation  (IRCTC) to the customer’s   account  after due verification.

(7)  No refund  of fare  shall  be admissible  on the tickets  having  confirmed  reservation  in case the ticket  is not  cancelled  or TDR  not  filed  online  upto  four hours  before  the  scheduled departure  of the train.

(8)  No refund of fare shall be admissible  on RAC e-tickets  in case the ticket  is not cancelled  or TDR not filed online upto thirty minutes  before the scheduled  departure  of the train.

(9)   In case  of  cancellation   of trains,  automatic  full  refund  of fare  on  confirmed   or RAe e- tickets  shall be directly  credited  to the account  from which  booking  transaction  took place and online cancellation  or filing of TDR shall not be required  in such case.

(10) In other  circumstances,   the refund  shall be admissible  as per the time  limit  mentioned  in rule 9, sub-rules  (1) and (2) of rule  13 and rules  14, 16, 17 and 18 subject to filing of online TDR and wherever  a certificate  from ticket  checking  staff  is required,  the passenger  shall obtain the  aame to that  effect  whereupon  refund  of fare shall be processed  online  through TDR,  indicating  the details  of the  said certificate  and the  original  certificate  shall be sent through   post  to  the  Indian   Railway   Catering   and  Tourism   Corporation   (IRCTC),   and thereafter   the  fare   due   shall   be  refunded   by  Indian   Railway   Catering   and   Tourism Corporation  (IRCTC)  to the customer’s  account  after due verification.

9. Refund on cancellation   of unused tatkal  tickets-  

(1) No refund  of fare  shall be admissible on confirmed  tatkal  tickets  ex.cept under  certain  circumstances  mentioned   in sub-rules  (2), (3), (4), (5), (6), (7) and sub-rule  (8).

(2)  Grant of refund  for unused  wait-listed  tatkal tickets  shall be governed  by rule 7.

(3)  In  case  of party  tatkal  ticket  or  family tatkal  ticket  issued  for  travel  for  more  them one passenger,  some passengers  have confirmed  reservation  and others are on waiting  list, full refund  of fare,  less  clerkage  shall be admissible  for confirmed  passengers   also  subject to the  condition  that  entire  tatkal  ticket  is  surrendered  for  cancellation   upto  thirty  minutes before the scheduled  departure  of the train.

(4)  Grant of refund  in case of non-commencement   or missing  of journey  due to late running of train shall be governed  by rule 13.

(5)  Cancellation   of ticket  where  railway  administration   is unable  to provide  accommodation shall be governed  by rule  14.

(6)  Refund  oftatkal   ticket  on account  of discontinuation   of journey  due to dislocation  of train services  shall be governed  by rule  16.

(7)  Refund  of fare on tatkal  tickets  when passengers  are made to travel  in lower class for want of accommodation   shall be governed  by rule  18 and the refund  of difference  between tatkal charges, if any, shall also be granted.

(8)  No duplicate  tatkal tickets  shall be issued:

Provided  that  duplicate  tatkal  ticket  may  be  issued  in  exceptional   circumstances   on payment  of full fare including  tatkal  charges.

10. Refund on   cancellation    of  unused   multiple  journey   tickets.-  

When   an  unused   ticket involving  more  than  one journey  is surrendered  for cancellation,   the. entire ticket  shall be treated  as one single journey  ticket  and refund  of fare  of the  entire  ticket,  irrespective  of reservation  status  of different  laps of journeys,  shall be granted  as per reservation  status of first lap of journey,  as under.-

(i)  if  reservation   status  of  first  lap  of  journey   is  confirmed,   refund   shall  be  granted  in accordance  with rule 6; and

(ii) if reservation  status  of first lap of journey  is RAC  or waiting  list, refund  shall be granted, in accordance  with rule 7.

Explanation. – The cancellation   charges  or clerkage  shall be levied  only once  on the entire amount  of ticket  and not separately  for each lap of journey.

11. Postponement or preponement   of journey  on a confirmed,  RAe or waitlisted  ticket-

(1) The postponement   of journey  on confirmed  or RAC or wait-listed  ticket  shall be allowed in the same class and for the same  destination  or any higher  class by the same train or by any other train for any subsequent  days, subject to condition  that-

(i) the ticket  is surrendered  during  the working  hours  of reservation  office  at least forty-eight hours before the scheduled  departure  of the train in which the ticket was originally  booked, subject  to restriction   on timings  of this  facility  imposed  by railway  administration    from time to time;

(ii) the  confirmed   or RAe  or wait-listed   accommodation   is  available  in the  train  in which fresh reservation  is required;

(iii)  in case  of confirmed   ticket,  fresh  reservation   fee for the  class  for  which  reservation  is required,  is paid; and

(iv)  in case of RAC   or wait-listed  ticket,  clerkage  charge is paid.

 (2) The preponement  of journey  on confirmed  or RAC  or wait-listed  ticket  shall be allowed in the same class and for the same destination  OF any higher  class by the same train or by any other train for any earlier  days, subject to condition  that-

(i) the ticket is surrendered  during  the working  hours  of reservation  office   at least forty-eight hours before  the scheduled  departure  of the train in which the ticket  was originally  booked, subject  to restriction   on timings  of this  facility  imposed  by railway  administration    from time to time;

(ii) the  confirmed   or RAC  or wait-listed   accommodation   is  available  in the  train  in which fresh reservation  is required;

(iii) in case  of confirmed  tickets,  fresh reservation   fee for the  class  for which  reservation  is required,  is paid; and

(iv)  in case of RAC   or wait-listed  ticket, clerkage  charge is paid.

(3) In  case  of  difference   in  fares  for  originally   booked  journey   and  revised  journey,   the difference   of  fare  shall  be  refunded   or  recovered,   as  the  case  may  be,   subject  to  the provisions  of sub-rules  (1) and (2).

(4) The postponement   or preponement   of journey  under  the sub-rule  (1) or sub-rule  (2) shall be allowed  only once.

(5) The postponement   or preponement   of journey  on normal  train ticket other than tatkal ticket shall not be applicable  against  tatkal quota even on payment  oftatkal   charges.

(6) If the ticket,  on  which  journey  has  been  altered  under  the  sub-rule  (1)  or sub-rule  (2) is cancelled,  cancellation  charges  shall be payable  as follows:   –

(a)  cancellation  charges  as would  have been due if the ticket  for original  reservation  had been cancelled  at the time  of postponement   or preponement  of journey;

(b)  cancellation    charges   due  in  respect   of  ticket   for  altered   reservation   as  if  this  altered reservation  is a fresh reservation.

(c)  in cases where  twenty-five   per cent.  or fifty per cent. cancellation  charges  were realised at the time  of modification   of journey,  the cancellation  charges  mentioned  in clause  (a) shall not  be  levied  again  and  the  cancellation   charges  mentioned   in  clause  (b)  only  shall  be levied.

12. Change of journey from  lower  class  to higher  class.  –

(1)  Change  of reservation   shall be allowed  on  a reserved   ticket  of  lower  class  for  higher  class  on  the  same  train  and  day without  levying   any  cancellation   charges   but  on  payment   of  fresh  reservation   fee  and difference  of fare, if any, for higher class subject  to the condition  that –

 (i)   accommodation   is available;  and

(ii)  the request  for change  is made –

(a)   either  during  the  working   hours  of  reservation   office  and    upto  six    hours  before  the scheduled  departure  of the  train subject  to restriction  on timings  of this facility  imposed by railway  administration    from time to time;  or

(b)  during the course  of journey  in the train.

(2)  The change referred  to in sub-rule  (1) shall be allowed  only once.

(3)  If  the  ticket   on  which   change   of  reservation   has  been  allowed   under   sub-rule  (1)  IS cancelled,  cancellation  charges  shall be payable  as follows, namely:-

(a)   cancellation  charge  as would  have  been due if the original  reservation  had been cancelled at the time when the change  of reservation  was allowed;  and

(b)  cancellation  charge  due  in respect  of the altered  reservation  as if the altered   reservation  is a fresh reservation.

13. Non-commencement or missing   of  journey    due   to  late   running   of  trains.-   (1)  No cancellation   charge   or  clerkage   shall  be  levied   and  full  fare  shall  be  refunded   to. all passengers  holding  reserved,  RAC  and wait-listed  tickets,  if the journey  is not undertaken due to late running  of the train by more  than three  hours of the scheduled  departure  of the train from the station commencing  journey  subject to condition  that-

(i)   the ticket is surrendered  upto the actualdeparture    of the train;

(ii)  in  case  of  e-ticket,  the  TDR  is  filed  online  before  the  actual  departure  of  the  train  for availing  full refund.

(2)  In case  the  ticket  is cancelled  or  surrendered  or if the  request  for refund  of fare. is filed online after the actual departure  of train, no refund  of fare shall be admissible.

(3)   Where  a passenger   holding   a ticket,  with  or  without  reservation,   misses  connection  for continued  journey  by another  train at any junction  station owing to late running  of the train by  which  he had  been  travelling,   the  fare  for travelled  portion  shall  be  retained  and  the balance  amount   of ticket   shall  be  refunded   as  the  fare  for  untravelled   portion,  without levying  any  cancellation   charge  or  clerkage,   if  he  surrenders  the  ticket  for  such  refund within three hours  of the actual arrival of the train by which he had travelled  and the refund shall be granted  at the junction  station.

14.Cancellation of tickets  where  railway  administration   is unable  to provide  accommodation- Where   a  railway   administration    is  unable   to  provide   accommodation    for  any  reason whatsoever  to passengers   holding  reserved  tickets,  no  cancellation   charge  shall be levied and full refund  of fare  shall  be granted  to them  if such tickets  are surrendered   for refund within three hours from the actual departure  of the train:

Provided  that when the train is cancelled  due to unforeseen  circumstances   such as accident, breach  or flood, the ticket  is surrendered  within three days excluding  the scheduled  day of departure  of the train.

15. Refund on  partially used  tickets-

(1)  Except   as  otherwise   provided   in  these  rules,  no refund  shall  be  granted  at  a  station  on  a ticket  on  which  part  of  the journey   has  been undertaken.

(2)  Where a passenger  terminates  the journey  enroute,  a ticket  deposit receipt  shall be issued to the ticket  holder  by the station  master  of the  station  in lieu  of surrender  of the ticket  and refund  shall  be admissible   in  terms  of rule  23,  and  in  such  cases,  fare  for the  travelled portion  shall be retained  and  the balance  amount  of the ticket  shall  be refundable  as the fare for the untravelled  portion  of journey.

16. Discontinuation of journey  due to dislocation  of train  services.  – 

(1) When  a train journey is dislocated  enroute  due  to unforeseen  circumstances,   such  as accident,  breach  or flood, full fare for the entire  booked  journey  without  any deduction  for the travelled  portion  and without  levy  of cancellation  charge  shall be refunded  at the station  at which  the journey  is terminated  under the following  circumstances,   namelyi-

(a)   when  the  railway   administration    is unable  to  carry  the  passenger   to  destination   station within  a reasonable  time by arranging  transhipment  or diversion  or otherwise;  or

(b)  when  the passenger   is involved  in a railway  accident  or   injured  in the  accident  and does not continue his journey;  or

(c)   in the case of death  or injury  to a passenger  in a railway  accident,  the kith and kin of the passenger  have to terminate  the journey.

(2)  Where the railway  administration   offers to carry the passenger  to his destination  station by any  diverted  route  or  by  arranging   transhipment   or  otherwise,   and  the  passenger  is  not willing  to avail of such   alternative  arrangement,  fare for travelled  portion  shall be retained and  the  balance   amount  of  ticket  shall  be  refunded   as  the  fare  for  untravelled   portion, without  levying   any  cancellation   charges,   at the  station  at  which  the  journey   has  been terminated.

(3)  Where  the train journey  is dislocated  enroute  due to bandh,  agitation  or rail roko,  fare for travelled  portion  shall be retained  and the balance  amount  of ticket  shall be refunded  as the fare for untravelled  portion,  without  levying any cancellation  charges.

(4)   If the trains,  which  have  separate  all-inclusive   fare  structure  on point  to  point  basis,  are terminated  at a non-scheduled   stoppage  of the train and the passenger  is not willing to avail of the alternative  arrangement  made  by the railway  administration  to carry the passenger  to his  destination   station,   fare  for the  distance  travelled   shall  be  retained  based  on the  per kilometer   fare  of ticket  and balance  amount  shall  be refunded  as the  fare  for untravelled portion  of’journey.

17. Refund of  certain  fare  on  failure  to  provide  air-conditioning    facility   in  air-conditioned coaches.- 

 (1) Where  the  air-conditioning   facility  could  not  be provided   for  a portion  of journey,   refund  on  tickets  issued  for  air-conditioned   coaches   shall  be  granted  for  such portion  on the following  basis, namely  :-

(a)    if the  ticket  is for  air-conditioned   first  class,  the  difference  between  the  air-conditioned first class fare and first class fare;

(b)   if the  ticket  is  for  air-conditioned   Il-tier  or air-conditioned   III-tier    class,  the  difference between  air-conditioned   Il-tier  or air-conditioned   III-tier  class  fare  and  sleeper  class fare (Mail and Express);

(c)  if the ticket  is for air-conditioned   chair car, the difference  between  air-conditioned   chair car fare and second  class fare (Mail and Express);

(d)  if the ticket  is for executive  class, the difference  between  the notified  executive  class fare for  the  concerned   section  and  the  first  class  fare  (Mail  and  Express)   for  the  concerned distance  of that section.

(2)   The  refund  of  difference   of  fare  under  sub-rule  (1)  shall  be  granted  at the  destination station on production   of the ticket  along with a certificate  from the ticket  checking  staff of the train  giving particulars   of the ticket,  number  of the coach  and  stations  between  which the  air-conditioning    facility  was  not  provided,   and  is presented   within  twenty  hours  of arrival of the train.

18. Refund of   fare   when   passengers    are   made   to  travel   in   lower   class   for   want   of accommodation. 

If the ticket holder  of a higher  class is made to travel  in a lower class for want  of  accommodation    in  the  class  for  which   the  ticket   was  issued,   refund   of  the difference  between  the  fare paid  and the  fare payable  for the  class in which  it is actually used shall be granted  at the destination  station or at the originating  station,  as the case may be:

Provided   that  refund   shall  be   granted   at  the  destination   station   on  production   of  a certificate  from the ticket  checking  staff of the train  certifying  that the holder  of the ticket had to  travel  in a lower  class  for want  of accommodation   in the  class  for  which  it was issued and the ticket  along with the said certificate   is presented  within two days of the date of issue of the certificate  (excluding  the day of issue of the certificate).

19. Lost, misplaced,   torn  or  mutilated   tickets.-

(I)  No  refund  of  fare  in  respect  of  a lost  or misplaced  ticket  shall be granted.

(2)  Refund  of fare shall be granted  in respect  of a torn or mutilated  ticket if its genuineness  and authenticity  are verifiable  on the basis of the particulars  visible  on the face of the ticket.

(3)  If the reservation  status  of a lost, misplaced,  torn or mutilated  ticket,  at the time  of receipt of the application  for issuance  of a duplicate  ticket  for the purpose  of undertaking  journey, is confirmed  or RAC  and the  duplicate  ticket  is  sought  before  preparation   of reservation chart of the concerned  train,  the  station  master  shall issue  a duplicate  ticket  in lieu of the original ticket  on payment  of rupees  fifty per passenger  in case of second  and sleeper class and rupees one hundred  per passenger  for other classes.

(4)  If a duplicate  ticket  in lieu of a lost or misplaced  confirmed  ticket  is sought after preparation of  reservation    chart   of  the  concerned   train,   it  shall  be  issued   on payment   of  charge equivalent  to fifty per  cent.  of the total  fare subject  to the minimum  payment  mentioned  in sub-rule  (3).

(5)  No duplicate  ticket  shall be issued  in respect  of RAC  tickets  after preparation  of reservation chart of the concerned  train.

(6)  If duplicate  ticket  in lieu  of a torn  or mutilated  confirmed  or RAC  ticket  is sought  after preparation   of reservation   chart  of the concerned  train,  it shall be issued  on payment  of a charge equivalent  to twenty  five per cent. of the total fare subject to the minimum  payment mentioned  in sub-rule  (3).

(7)  A duplicate  ticket  in respect  of a party  coach ticket  or a special  train ticket,  shall be issued upto the time of departure  of the  train, on payment  of a charge equivalent  to ten per cent. of the total fare.

(8)  No refund  of fare  shall  be granted  in respect  of charges  paid  under  sub-rules  (3), (4), (5) and (6) except  in cases  where  the lost or misplaced  ticket  is traced  after  the issuance  of a duplicate  ticket  and presented  along  with the duplicate  ticket  before  departure  of the train and in that  case charges  collected  towards  the issuance  of duplicate  ticket  shall be refunded after deducting  five per cent. thereof  subject to a minimum  deduction  of rupees twenty  but in case  the journey  is not undertaken,  the cancellation   charges  on the  original  ticket  shall be determined  as provided  in these rules.

(9)  If the passenger,   who  has paid  excess  charges  in the train  on account  of his confirmed  or RAC  ticket  being  lost,  misplaced,   t0111or mutilated,   makes  an  application   to  a railway administration   for  grant  of refund  of the  charges  paid  in the train,  the  Chief  Commercial Manager  (Refunds)   of that  railway  administration   may,  after  making  such  enquiry  as he deems  necessary,   grant  refund  of total  charges  realised   in  the  train,  after  retaining  the cancellation  charges  at fifty per cent. of a single journey  ticket fare per passenger  subject to the condition  that no one has taken refund  earlier on the original ticket.

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Filed Under: IRCTC, IRCTC NEWS, RAILWAY, RAILWAY BOARD CIRCULAR, RAILWAY CIRCULAR, RAILWAY NEWS Tagged With: cancellation charges for train tickets 2015, Cancellation of Ticket, IRCTC, IRCTC NEWS, RAILWAY, RAILWAY BOARD CIRCULAR, RAILWAY CIRCULAR, RAILWAY NEWS, Refund of Fare New Rules, Refund of Fare New Rules Effect from 12.11.2015, refund of fare RAC Train ticket, Refund of Fare train ticket rules

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