Railway Ticket Cancellation through SMS to 139 Step by Step
step i. User has to send PNR Number & Train Number to 139 in the syntax given below:
CANCEL<PNR Number><Train Number> to 139
Example: CANCEL 2303529769 12420
step ii. User will get below response from 139 after mobile number verification:
“Dear User, We have received cancellation request against PNR number 2303529769, OTP against this request is 123456. To confirm ticket cancellation send SMS OTP 123456 to 139.
step iii. User has to send OTP number received back to 139 for second level of confirmation.
OTP <OTP received on Passenger Mobile Number> to 139
Example: OTP 123456
User will get below response from 139:
“Dear User, Your ticket with PNR number 2303529769 has been cancelled, refundable amount is Rs. —-.”
step iv : Passenger has to collect the permissible refundable amount within prescribed time limit across the PRS counter.