Centralised IRCTC Catering Services Monitoring Cell

Centralised IRCTC Catering Services Monitoring Cell

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS

LOK SABHA

UNSTARRED QUESTION NO: 567

ANSWERED ON: 20.11.2019

Centralised Catering Services Monitoring Cell

Girish Bhalchandra Bapat

Will the Minister of RAILWAYS be pleased to state:-

(a) the number of grievances related to catering services that were received by Centralized Catering Services Monitoring Cell (CSMC) in the past five years and the number out of them that was resolved;

(b) the number of regular and surprise inspections conducted by Railway officials in the past two years for monitoring of quality and hygiene, the details of the penal action taken, like imposition of fines or termination of contract, etc.; and

(c) the details of NABCB-accredited auditing agencies currently associated with Railways for conducting third party audit of the catering services?

ANSWER – MINISTER OF RAILWAYS AND COMMERCE & INDUSTRY (SHRI PIYUSH GOYAL)

(a): The number of grievances related to catering services that were received by Centralised Catering Services Monitoring Cell (CSMC) in the past five years and the number of them that were resolved are appended as Appendix-I.

(b): The number of regular and surprise inspections conducted by Railway officials in the past two years for monitoring of quality and hygiene along with the action taken are appended as Appendix-II.

(c): To conduct third party audit of catering services, NABCB-accredited audit agencies are appointed by IRCTC. M/s. TUV India Private Limited was engaged by IRCTC to conduct third party audit of catering services on Indian Railways which has completed the task of audit in August, 2019. Presently, no NABCB-accredited auditing agency is associated with Railways.